Chic Collection’s commitment to service includes respecting and protecting the privacy of our website users. Our policies and practices are explained here, and our understanding is you accept them if you continue to use our site.
Information collected by us
We may collect and process information about your visits to and use of our site and the pages you view. This helps us to build knowledge on areas such as traffic, location and user preferences. In addition it assists us to test and improve our website accessibility and content.
We may also collect information you volunteer in any communication with us, including when you make a booking or purchase, create an account, respond to a survey or offer, or sign up for a newsletter.
This may include details such as your name, address, email address and phone number. In connection with any bookings, purchases or similar, it may also include your date or birth, gender, credit or debit card information, hotel room preferences and any special requests or requirements.
How we use your information
The information collected from you is used to provide our products and services. It may also be used for responding to requests for information about our products or services, or providing details of similar products or services where you have previously made a request, booking or purchase through us.
If you have expressed an interest in receiving it, we may provide details of other products or services you may be interested in. We may inform you of changes to our products, services, or website, or contact you for market research purposes.
Communicating with you
If you provide personal information to us, you should have the opportunity at the time to tell us if you are happy for us to contact you, or would prefer for us not to contact you (otherwise than as necessary in connection with a booking or purchase).
Should you wish to change your preferences or opt out of any communications at any time, you can let us know by emailing or notifying us through the Contact pages of our website.
Storing your information
As the sending of information via the internet is not totally secure, we cannot guarantee the security of data that you choose to send to us electronically, and sending such information is at your own risk. Once received, we have appropriate systems and safeguards to protect and secure the information which we hold about you.
When you provide information, you accept and agree that it may be necessary for us to transfer it to other locations, including outside of the European Union, for processing and storing in connection with a booking or purchase or otherwise. In doing so we will take all reasonable steps to ensure your data is stored securely.
Disclosing and accessing information
- to group companies or affiliates of Chic Collection;
- to hotel members or partners in connection with your booking or purchase;
- to our guest connect booking engine provider in connection with your booking or purchase;
- to a purchaser in the event we sell any or all of our business;
- as required by any legal, regulatory or governmental body, or similar, or in seeking to detect or prevent fraud.
In addition, we may collect non-personal information relating to your visit or activities on our website, which does not individually identify you. We may disclose, aggregate with other information, transfer or otherwise use this data to help us better understand and improve our site.
We will not otherwise disclose your personal information to another party, or share your details with third parties so that they can provide you with information regarding unrelated goods or services, without your prior consent.
You have the right to request access to the information we hold about you. Please note that we may charge a reasonable administration fee to cover our costs in providing such information to you.
You can decline to allow cookies and change your computer settings to reject them if you choose. This can usually be achieved through accessing your computer settings or help menu for guidance. Disabling cookies may affect the functionality of the website.
Links to other sites
If you leave Chic Collection’s website via a link to a third party website, we are not responsible for the content or policies of those other websites, the cookies they may use, or the data they collect. You should review the privacy policies and related terms and conditions published by such third party websites.
If you did not object to the use of your e-mail address for advertising purposes when making your reservation or at a later point in time, we will store your e-mail address and use this to send you our newsletters to inform you about our special offers and new member hotels. We will not pass on your e-mail address to third parties.
If you are a Visitor, we will not use Personal Information collected by us or our website to send or email Direct Marketing Information to you, unless you have expressly asked us to send Direct Marketing Information to you. If you want us to stop sending Direct Marketing Information to you, you can use the one click unsubscribe feature at the bottom of any Direct Marketing Information email or communication.
How to contact us
Chic Collection Marketing Management LLC, Office 201, Ocean View Hotel, JBR, Dubai, UAE
Dubai: +971 4 814 5205 | London: +44 20 37355033 / +44 0203 567 0612